Privacy Policy

Gold Coast Media House
ACN: 682815149
Website: www.goldcoastmediahouse.com.au
Effective Date: 2024

1. Introduction

Gold Coast Media House ("we", "us", or "our") is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, disclose, and store your personal information, and how you can access or correct that information or make a complaint.

2. What Information We Collect

We may collect personal information that is reasonably necessary for our functions or activities, including but not limited to:

  • Name

  • Email address

  • Phone number

  • Business name

  • Payment and billing information

  • IP address and browser information

  • Any other information you voluntarily provide through our website or services

3. How We Collect Information

We collect personal information in several ways, including:

  • When you fill out contact forms on our website

  • When you send us an email or call us

  • When you engage our media or production services

  • Automatically through cookies and website analytics tools

4. Why We Collect Personal Information

We collect and use your personal information for purposes including:

  • Providing our video production and media services

  • Communicating with you about your enquiries or projects

  • Processing payments and invoices

  • Improving our website and service offerings

  • Marketing and promotional activities (with your consent)

5. Disclosure of Personal Information

We do not sell your information. We may share your personal information with:

  • Our staff, contractors or third-party service providers (such as editors or cloud storage providers)

  • Legal or regulatory authorities, where required by law

  • Platforms or tools we use for email marketing, analytics, and website hosting

All third parties are required to handle your information in accordance with this policy and Australian law.

6. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Your information is stored in secure environments and systems.

7. Access and Correction

You may request access to, or correction of, your personal information by contacting us. We will respond within a reasonable time and take steps to correct any inaccuracies.

8. Use of Cookies

Our website uses cookies and analytics tools (like Google Analytics) to enhance user experience and understand how visitors use our site. You may choose to disable cookies through your browser settings.

9. Overseas Disclosure

Some of the third-party service providers we use may store data overseas (e.g., in the United States or Europe). We take reasonable steps to ensure any overseas recipients comply with the Australian Privacy Principles.

10. Marketing and Communications

We may send you promotional content or newsletters, but only if you have opted in. You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

11. Complaints

If you believe we have breached your privacy rights, please contact us at:

Email: brad@goldcoastmediahouse.com.au

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated effective date.